Return & Refund Policy

Last Updated: July 15, 2026

At ZMC Apparel, we strive to provide high-quality products and ensure every customer has a great experience. Please review our policy below before placing your order.

Returns

We accept returns within 30 days of delivery for eligible items.

To qualify for a return, items must:

• Be unworn, unwashed, and unused.

• Have all original tags (if applicable).

• Be in their original condition with no signs of wear, stains, odors, or damage.

• Be returned in the original packaging whenever possible.

Items that do not meet these conditions may not be eligible for a refund.

Non-Returnable Items

The following items cannot be returned:

• Final sale or clearance items.

• Gift cards.

• Items that have been worn, washed, altered, or damaged after delivery.

• Products damaged due to misuse or improper care.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. Include your order number and clear photos of the issue so we can resolve it as quickly as possible.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow 5–10 business days for your bank or card issuer to process the refund after it has been issued.

Original shipping charges are non-refundable unless the return is due to our error.

Exchanges

We currently offer exchanges for defective or incorrect items. If you need a different size or color, please contact us and we'll do our best to help.

Return Shipping

Customers are responsible for return shipping costs unless the return is the result of our error (such as receiving a defective or incorrect item).

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.

Order Cancellations

Orders may only be canceled before they enter production or fulfillment. Once production has begun, orders cannot be canceled.

Contact Us

If you have any questions about this policy or need assistance with a return, please contact us through our Contact page or by emailing our customer support team at support@zmcapparel.com